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Artesia City Hall
18747 Clarkdale Avenue
Artesia, California 90701
562-865-6262
Artesia News
New Freeway Service Number #399
Another Safety Option for Los Angeles County Freeways
Los Angeles County’s new #399 freeway service phone number, in effect
July 1, gives stranded motorists another tool for assistance in case a vehicle
breaks down on the freeway.
The #399 phone number was established by the Los Angeles County Metropolitan Transit Authority as an extension of the “freeway call box” program to allow motorists with cell phones to call for vehicle assistance on freeways, report non-emergency freeway hazards or request freeway repairs more quickly and safely. Officials hope the new phone number will help relieve pressure on the overburdened 911 emergency number so that medical, fire, and law enforcement emergency calls can also be handled more quickly.
“Motirists in Los Angeles County who have a vehicle problem on the freeway or who see freeway safety hazards or freeway damage can call #399 on their cell phones to report the problem,” said Hend Hasrouni, the Automobile Club of southern California’s Downey district office manager. “Auto Club members with a vehicle problem can continue to use the Auto Club’s roadside assistance number on their membership card or they can call #399 and their call will be forwarded to the Auto Club.”
If a vehicle is disabled on a Los Angeles County freeway during normal heavy traffic hours, the Metro Freeway Service Patrol will assist the driver in trying to get the vehicle mobile again (i.e. repairing a flat tire, jump-starting the engine). If the vehicle must be towed, the Freeway Service Patrol truck will remove it from the freeway, but the motorist will need to use either AAA membership or a towing service to get the vehicle towed to a repair facility.
“The Freeway Service Patrol was established to improve traffic safety and reduce traffic congestion during rush hour by quickly assisting disabled vehicles,” said Hasrouni. “The patrol does a commendable job, and the #399 phone number will allow motorists to have more immediate access to roadside assistance during rush hour.”
The #399 number does not work outside Los Angeles County, and although the number is staffed by operators 24 hours a day, the Freeway Service Patrol is not available at all hours. Motorists can still use the freeway call boxes to obtain vehicle assistance if they do not have a cell phone.
“Motorists should still use 911 for emergencies requiring medical,
fire department or law enforcement response,” added Hasrouni
